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CONSTITUENCY SERVICES - CASES

Benefit Applications

 

 

General Inquiries with Service Canada

Constituents can complete a Service Canada Service Request eservices.canada.ca for a return call from a Service Canada Agent within 2 business days. Services offered include Employment Insurance, CPP and OAS, Social Insurance Number, Passport Services and Veteran Affairs.

Casework Inquires - When you are having trouble getting help

My office is here to serve you. Please fill out the following form(s) with the necessary information, return it to my office, and my team will assist you with your inquiry. Please note that the General Consent Form is required for EI/ CPP/ OAS and other case files. Case files regarding CRA, IRCC, Passport Canada require specific forms which are linked below. Other inquiries may require a specific consent form. Please contact the office if you are unsure, and we will direct you to complete the appropriate consent form.  We require this consent form for all casework.

Please complete the consent form and email to alex.ruff@parl.gc.ca and include "Case" in the subject line. A constituent caseworker will reach out, and may request additional information or documents. To maintain security of your information, please DO NOT include your SIN in emails to our office. We will call you to obtain this information.

 

My office staff can also help guide you with other federal government applications. Please call the office 519-371-1059 or email alex.ruff@parl.gc.ca and we would be happy to assist.

Other services and applications we can assist with include (but not limited to):

Firearms Licence

Licensing a Pleasure Craft

Veteran Affairs

Passports

For a list of federal government benefits you can consult: Canada Benefit Finder

Find a listing of Federal Government Services here.

Passports

Passport Applications can be dropped off at our office located at: 1101 2nd Ave E, Suite 208, Owen Sound, ON, N4K 2J1 Monday to Friday 8:30 am to 4:30 pm

Application packages are available for pick up at our office. Or you can find the link to applications below:

Canadian passport applications

For Emergency or Urgent Passport Services call 1-800-567-6868.

Please review Passport Canada's website for up to dates notices regarding processing services.

For a status of an application or general inquires you may contact:

Passport Canada 1-800-567-6868

Or request a status of your application online here. 

NOTE INFORMATION REGARDING EXTRA TIME TO RENEW YOUR PASSPORT HERE.

Canada Revenue Agency

General Inquires, including information on CRA wait times and return call service is here.

Automated callback service

Casework Inquires - When you are having trouble getting help

My office is here to serve you. Please fill out the following form(s) with the necessary information, return it to my office, and my team will assist you with your inquiry. Please note that the General Consent Form is required for EI/ CPP/ OAS and other case files. Case files regarding CRA, IRCC, Passport Canada require specific forms which are linked below. Other inquiries may require a specific consent form. Please contact the office if you are unsure, and we will direct you to complete the appropriate consent form.  We require this consent form for all casework. 

Please complete the consent form and email to alex.ruff@parl.gc.ca and include "Case" in the subject line. A constituent caseworker will reach out, and may request additional information or documents. To maintain security of your information, please DO NOT include your SIN in emails to our office. We will call you to obtain this information.

Community Volunteer Income Tax Clinics

A directory of clinics is available here.

If you need assistance completing your tax return you may be eligible to receive service through a volunteer clinic. Contact the office 519-371-1059 in March for further details.

Citizenship & Immigration

General Inquires

You can submit additional information to a IRCC application or request an update by using a webform.

Telephone: 1-888-242-2100 (in Canada only)

Casework Inquiries - When you are having trouble getting help

My office is here to serve you. Please fill out the following form(s) with the necessary information, return it to my office, and my team will assist you with your inquiry. Please note that the General Consent Form is required for EI/ CPP/ OAS and other case files. Case files regarding CRA, IRCC, Passport Canada require specific forms which are linked below. Other inquiries may require a specific consent form. Please contact the office if you are unsure, and we will direct you to complete the appropriate consent form.  We require this consent form for all casework. 

Please complete the consent form and email to alex.ruff@parl.gc.ca and include "Case" in the subject line. A constituent caseworker will reach out, and may request additional information or documents. Please note that we require a UCI number to be able to inquire on your behalf.

If you urgently require proof of citizenship please consult the information here. We are happy to provide assistance. The application guide is available here.